Desktop Support Analyst (ft- 1.0 Fte, Day Shift)

Bozeman Health

Associates degree or 5 years experience
Hardware and software configuration
Network connectivity troubleshooting
The Desktop Support Analyst serves as a tier 2 support position responsible for resolving technology end-user incidents across the organization

Job Summary

  • The Desktop Support Analyst serves as a tier 2 support position responsible for resolving technology end-user incidents across the organization.
  • Employees must ensure on-time completion of all required education per DNV requirements and Bozeman Health policy.
  • The role involves potential exposure to bloodborne pathogens, radiation, and infectious diseases within a healthcare environment.

Matching Summary

The Desktop Support Analyst serves as a tier 2 support position responsible for resolving technology end-user incidents across the organization.

Skills & Requirements

Must-have

  • Associates degree or 5 years experience
  • Hardware and software configuration
  • Network connectivity troubleshooting
  • Service management system usage
  • Knowledgebase article creation

Nice-to-have

  • Hospital setting experience
  • Strong emotional intelligence
  • ITIL certification preferred
  • Self-directed work style
  • Ability to de-escalate situations

Key Requirements

  • Associates degree or 5 years related experience
  • Bachelor's degree in Information Systems (Preferred)
  • A+, Network+, or ITIL certifications (Preferred)
  • Experience in hospital setting (Essential)

Work Rights

Not specified

Tailored Resume

Cover Letter