The role serves as an escalation point for complex technical issues unresolved by Level 1 support within a global outsourcer environment
Job Summary
The role serves as an escalation point for complex technical issues unresolved by Level 1 support within a global outsourcer environment.
Candidates will administer critical Microsoft 365 services including Exchange Online, Teams, SharePoint, and Entra ID while ensuring security compliance.
The position requires strong documentation discipline and the ability to collaborate autonomously within a professional IT team focused on continuous improvement.
Matching Summary
The role serves as an escalation point for complex technical issues unresolved by Level 1 support within a global outsourcer environment.
Skills & Requirements
Must-have
Minimum 3 years IT support experience
Microsoft 365 tenant administration
Windows 10/11 and Server support
Active Directory and Entra ID administration
Device management platform experience
Networking fundamentals understanding
Security tools and endpoint protection
Nice-to-have
Relevant Microsoft certifications
ITIL Foundation certification
PowerShell scripting capability
Azure infrastructure experience
Backup and disaster recovery knowledge
Mobile device platform support
Compliance and regulatory framework understanding
Key Requirements
Minimum 3 years corporate IT support experience
Relevant IT qualification or equivalent industry experience
Diploma or Degree in Information Technology (Desirable)