The CSL Team Manager role is to lead, develop, and retain a team of lenders, ensuring they have the necessary skills to provide exceptional service in meeting home lending needs
Job Summary
The CSL Team Manager role is to lead, develop, and retain a team of lenders, ensuring they have the necessary skills to provide exceptional service in meeting home lending needs.
This role will cultivate a successful Sales and Service performance culture, manage resources to optimize business outcomes, meet agreed targets, and build positive relationships.
The opportunity is to build a team of lenders to accommodate the unprecedented demand of the housing market, leading to exceptional customer experiences and delivering against lending plans.
Matching Summary
The CSL Team Manager role is to lead, develop, and retain a team of lenders, ensuring they have the necessary skills to provide exceptional service in meeting home lending needs.
Skills & Requirements
Must-have
lead and develop a team of lenders
drive sales and service performance
manage lending processes and risk
build positive external relationships
resolve customer inquiries and complaints
Nice-to-have
cultivate a successful culture
achieve business sales results
identify growth opportunities
promote the Bank through community
Key Requirements
Demonstrated experience in home lending
Leadership, coaching, and people management skills
Proven success in achieving business sales & service results