Facilities Call Center Planner/scheduler

JLL

Bradley, IL, US
Base: $69,000.00 – $79,000.00 usd py; bonus/equity...
5-10 years call center experience
Cmms work order system proficiency
Preventive maintenance scheduling expertise
This position serves as the primary point of contact for client inquiries while managing the creation, planning, and scheduling of all maintenance work orders

Job Summary

  • This position serves as the primary point of contact for client inquiries while managing the creation, planning, and scheduling of all maintenance work orders.
  • The role requires dispatching issues, assigning tasks to technicians via CMMS, and ensuring KPIs are met through efficient workflow coordination.
  • JLL offers a comprehensive benefits package including 401(k) matching, paid parental leave at 100% of salary, and early access to earned wages.

Matching Summary

This position serves as the primary point of contact for client inquiries while managing the creation, planning, and scheduling of all maintenance work orders.

Salary

Base: $69,000.00 – $79,000.00 USD per year; Bonus/Equity: Not specified; Benefits: 401(k) match, Medical/Dental/Vision, Paid parental leave

Skills & Requirements

Must-have

  • 5-10 years call center experience
  • CMMS work order system proficiency
  • Preventive maintenance scheduling expertise
  • Microsoft Office application skills
  • Workflow process analysis capabilities

Nice-to-have

  • SAP software experience preferred
  • Pharmaceutical or BioTech facility background
  • Continuous improvement mindset
  • Strong analytical problem-solving skills
  • Team player with independent work ability

Key Requirements

  • 5-10 years call center environment experience
  • Detailed understanding of maintenance scheduling and estimating
  • Proficiency in Microsoft Office Suite (Outlook, Excel, Project)
  • Authorization to work in the United States without sponsorship

Work Rights

Must be authorized to work in the United States

Tailored Resume

Cover Letter