Lead - Patient Services Representative

Advocate Health

Chicago Ridge, Illinois, US
Base: $21.85 - $32.80; bonus/equity: not specified...
Excellent customer service skills
Handle stressful situations
High volume, multiple task environment
Answers incoming telephone calls in a timely manner, delivering excellent telephone customer service skills and adhering to Advocate Health Care Telephone Standards and Revenue Cycle Scripts

Job Summary

  • Answers incoming telephone calls in a timely manner, delivering excellent telephone customer service skills and adhering to Advocate Health Care Telephone Standards and Revenue Cycle Scripts.
  • Schedules appointments, including walk-ins, for all designated providers within the practice following departmental policies and procedures.
  • Functions as lead associate for clerical office operations, preparing weekly schedules, anticipating coverage, answering questions, and training new staff.

Matching Summary

Answers incoming telephone calls in a timely manner, delivering excellent telephone customer service skills and adhering to Advocate Health Care Telephone Standards and Revenue Cycle Scripts.

Salary

Base: $21.85 - $32.80; Bonus/Equity: Not specified; Benefits: Comprehensive suite of Total Rewards

Skills & Requirements

Must-have

  • Excellent customer service skills
  • Handle stressful situations
  • High volume, multiple task environment
  • Medical terminology and billing knowledge
  • Managed care and commercial insurance knowledge

Nice-to-have

  • Bilingual in Spanish preferred
  • Ability to create effective working teams
  • Motivate team effort

Key Requirements

  • High school diploma or equivalent
  • 1-2 years in a medical setting
  • 3-4 years customer service experience
  • Experience handling difficult callers/patients
  • Basic knowledge of medical terminology
  • Basic knowledge of billing and coding practices

Work Rights

Not specified

Tailored Resume

Cover Letter