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The Connect and Assure Specialist position at nbn offers an opportunity to contribute to Australia's future by managing business customer orders and incidents in a telecommunications context. This role requires strong technical knowledge and customer service skills, with a focus on enhancing the customer experience through effective communication and problem-solving.
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Job Summary
The role involves managing communications across stakeholders to diagnose and resolve issues for nbn's Business Customers.
Candidates must possess strong technical knowledge of telecommunications technologies including FTTN, FTTC, FTTP, and HFC.
nbn offers equal employment opportunities, great training, and true flexible working arrangements as part of its inclusive workplace culture.
Matching Summary
Match Score: 75
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The Connect and Assure Specialist position at nbn offers an opportunity to contribute to Australia's future by managing business customer orders and incidents in a telecommunications context. This role requires strong technical knowledge and customer service skills, with a focus on enhancing the customer experience through effective communication and problem-solving.
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Skills & Requirements
Must-have
Technical knowledge of FTTN/B, FTTC, FTTP, HFC
Tier 2 troubleshooting capability
Case or account management experience
Stakeholder communication skills
Shift rotation availability
Nice-to-have
Customer empathy and engagement
Operational process improvement mindset
Strong organizational skills
Decision-making within defined processes
Key Requirements
Full working rights in Australia required
Experience supporting business customers in operational environment
Permanent position with rostered shifts between 7:00 AM and 7:00 PM