Individuals in the Customer Success Manager role have a passion for technology and the ambition to dive head-first into new challenges
Job Summary
Individuals in the Customer Success Manager role have a passion for technology and the ambition to dive head-first into new challenges.
In this role you will also become a main point of contact for MongoDB end users by leveraging your technical and account management skills as well as acting as the account team leader across Sales, Professional Services, Solutions Architects, etc.
We are looking to speak to candidates who are based in Dublin for our hybrid working model.
Matching Summary
Individuals in the Customer Success Manager role have a passion for technology and the ambition to dive head-first into new challenges.
Skills & Requirements
Must-have
Customer Success
Technical Account Management
Customer health and revenue realization
Customer-centric approach
Autonomous decision-making
Strategic advisor to customers
Nice-to-have
Entrepreneurial mindset
Passion for technology
Team player and collaboration
Curiosity to learn technical concepts
Key Requirements
7+ years experience in Customer Success or similar
4+ years experience accountable for customer health and revenue
Forbes Global 2000 customer experience
Ability to act with high level of autonomy
Prior exposure to database, cloud, and infrastructure technology is a plus