Help Desk/support Specialist (full Performance)

Nightwing

Sterling, VA, United States
On-site
Tier 1 support
Hardware maintenance and care
System administration
Nightwing is seeking a Help Desk Specialist to provide Tier 1 support in Sterling, VA. The role requires a self-motivated individual with a strong background in hardware maintenance, system administration, and security practices, as well as possessing a TS/SCI with polygraph clearance

Job Summary

  • Nightwing is seeking a Help Desk Specialist providing Tier 1 level support in the Herndon, VA area.
  • The position will include a variety of activities, including providing support to Sponsor's automated systems, tracking and reporting support requests, and performing general system administration activities.
  • At Nightwing, we value collaboration and teamwork, and you’ll have the opportunity to work alongside talented individuals who are passionate about what they do.

Matching Summary

Match Score: 85

Nightwing is seeking a Help Desk Specialist to provide Tier 1 support in Sterling, VA. The role requires a self-motivated individual with a strong background in hardware maintenance, system administration, and security practices, as well as possessing a TS/SCI with polygraph clearance.

Skills & Requirements

Must-have

  • Tier 1 support
  • Hardware maintenance and care
  • System administration
  • Automation technologies and scripting
  • Security and accreditation practices
  • Enterprise digitization infrastructure
  • TS/SCI with polygraph required Day 1

Nice-to-have

  • Self-motivated and independent worker
  • Team player
  • Broad knowledge of hardware
  • Works with enterprise resources and teams
  • Demonstrated on-the-job experience
  • Monitor and troubleshoot enterprise workflow applications

Key Requirements

  • HS Diploma or AA/AS degree with 2 years experience OR BA/BS degree
  • TS/SCI with polygraph required Day 1
  • Experience with support request tracking system
  • Experience with automation scripts

Work Rights

TS/SCI with polygraph required Day 1

Tailored Resume

Cover Letter