Director, Customer Success

Gatik

Mountain View, CA, United States
On-site (5 days per week)
Customer success and satisfaction
Coordinate internal teams for issue resolution
Manage customer onboarding and deployment
Gatik is seeking a Director of Customer Success to lead a newly formed team focused on enhancing customer satisfaction and value delivery within their autonomous logistics operations. The ideal candidate will have a strong background in customer success in B2B hardware sectors, with leadership experience and a process-oriented approach

Job Summary

  • Build and lead a Customer Success team that acts as the primary point of contact for key customers and the central coordinating hub for internal partners.
  • This is a hands-on role that combines individual contribution with building the team and processes.
  • You will play a pivotal part in maintaining and expanding our relationships with high-profile customers in the retail, e-commerce, and grocery sectors.

Matching Summary

Match Score: 85

Gatik is seeking a Director of Customer Success to lead a newly formed team focused on enhancing customer satisfaction and value delivery within their autonomous logistics operations. The ideal candidate will have a strong background in customer success in B2B hardware sectors, with leadership experience and a process-oriented approach.

Skills & Requirements

Must-have

  • Customer success and satisfaction
  • Coordinate internal teams for issue resolution
  • Manage customer onboarding and deployment
  • Track and report key performance metrics
  • Educate customers on Gatik's capabilities

Nice-to-have

  • Strategic vision for Customer Success
  • Success frameworks and best practices
  • High-tech automation with high-touch service

Key Requirements

  • 7-10 years of experience in customer success
  • At least 3 years in a leadership position
  • Bachelor’s degree in Engineering, Business, Logistics, Supply Chain Management, or related field

Work Rights

Not specified

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