Solera Holdings LLC is seeking a Customer Success Team Manager for their North America division. The ideal candidate will lead a team of customer success managers, focusing on client retention and satisfaction through strategic relationship management and team performance
Job Summary
The role leads a team of North America-based customer success managers to drive retention, satisfaction, and growth.
The manager ensures client retention by developing strong working relationships with key decision makers within client organizations.
Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries.
Matching Summary
Match Score: 85
Solera Holdings LLC is seeking a Customer Success Team Manager for their North America division. The ideal candidate will lead a team of customer success managers, focusing on client retention and satisfaction through strategic relationship management and team performance.
Skills & Requirements
Must-have
5+ years client account handling experience
3+ years people/team management experience
Proven ability to build rapport with customers
Strong organizational skills for varied workload
Experience in training and team development
Nice-to-have
Natural ability to think outside the box
Creative solutions for client retention goals
Ability to identify data trends and gaps
Friendly communication across all channels
Critical thinking for problem-solving
Key Requirements
5+ years of client account handling or management
3+ years of people/team management experience
Demonstratable training and team development experience