Director Of Customer Operational Readiness

KION North America Corporation

Banbury, United Kingdom
Fully remote
Operational readiness leadership
Warehouse automation expertise
Global team building and scaling
KION North America Corporation is seeking a Director of Customer Operational Readiness to establish and lead a new global function focused on ensuring customers are fully prepared for their automated warehouse systems. The ideal candidate will have significant experience in warehouse automation and operational readiness, with strong leadership capabilities and the ability to influence senior stakeholders

Job Summary

  • We’re looking for a visionary Director of Customer Operational Readiness to lead a new organisation dedicated to ensuring our customers are fully prepared to operate, sustain, and optimise their automated warehouse systems from day one.
  • You will build and lead a global readiness organisation, define vision and strategy, recruit and develop teams, and establish global standards and governance for customer readiness.
  • We offer career development, competitive compensation and benefits, pay transparency, and global opportunities.

Matching Summary

Match Score: 85

KION North America Corporation is seeking a Director of Customer Operational Readiness to establish and lead a new global function focused on ensuring customers are fully prepared for their automated warehouse systems. The ideal candidate will have significant experience in warehouse automation and operational readiness, with strong leadership capabilities and the ability to influence senior stakeholders.

Skills & Requirements

Must-have

  • Operational readiness leadership
  • Warehouse automation expertise
  • Global team building and scaling
  • Customer go-live and ramp-up management
  • Risk assessment and mitigation
  • Cross-functional leadership
  • Executive stakeholder engagement

Nice-to-have

  • Lean/6-Sigma experience
  • Consulting background
  • Organisational change management
  • Solution integration knowledge
  • Lifecycle service models familiarity
  • Multi-year service contract experience

Key Requirements

  • 12+ years in warehouse automation or related fields
  • Proven leadership of global or multi-regional teams
  • Expertise in operational readiness and large-scale transformation
  • Strong understanding of automated material handling systems
  • Ability to travel globally 20–30%

Work Rights

Not specified

Tailored Resume

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