Kyriba is seeking a Customer Experience Consultant in Warsaw, Poland, to enhance client satisfaction through exceptional customer support for their cloud-based treasury solutions. The ideal candidate will possess strong SaaS knowledge, excellent interpersonal skills, and a proactive approach to problem-solving
Job Summary
Kyriba is a global fintech leader empowering CFOs and finance teams with cloud-based treasury, payments, risk management and working capital solutions.
The role involves serving as a point of contact for client support queries, providing application support within the Kyriba platform, and driving customer success through proactive problem resolution.
Kyriba offers a comprehensive compensation package including base salary, variable compensation, and health and wellbeing benefits, and values pay transparency and fairness.
Matching Summary
Match Score: 85
Kyriba is seeking a Customer Experience Consultant in Warsaw, Poland, to enhance client satisfaction through exceptional customer support for their cloud-based treasury solutions. The ideal candidate will possess strong SaaS knowledge, excellent interpersonal skills, and a proactive approach to problem-solving.
Salary
Base: zł112,700.00 - zł155,000.00 annually; Bonus/Equity: Variable compensation and long-term incentive possible; Benefits: Comprehensive health, welfare and wellbeing benefits
Skills & Requirements
Must-have
Customer support for SaaS solutions
Treasury and cash management knowledge
Multi-channel client communication
Proactive problem resolution
Case and knowledge base documentation
Mentoring junior consultants
Nice-to-have
Additional language skills
Data-driven customer journey improvement
Collaborative team environment
Fast-paced environment adaptability
Strong interpersonal skills
Key Requirements
Bachelor or Graduate degree in Business/Finance/Accounting or relevant experience
3-5 years customer support/customer experience
Familiarity with cloud-based SaaS deployment and support
Ability to work Sunday shift once every two months