Customer Care Retail Resolutions Case Manager

Thejolietbank

Strong personal and customer service abilities
Understanding of complaints management process
Experience in driving quality customer outcomes
As a Customer Care Retail Resolutions Case Manager, your role will be to manage and resolve customer complaints to achieve fair and timely outcomes

Job Summary

  • As a Customer Care Retail Resolutions Case Manager, your role will be to manage and resolve customer complaints to achieve fair and timely outcomes.
  • You will negotiate directly with customers and internal stakeholders to identify and resolve issues efficiently.
  • The position offers an opportunity to build trust with customers and drive continuous improvement in complaint resolution.

Matching Summary

As a Customer Care Retail Resolutions Case Manager, your role will be to manage and resolve customer complaints to achieve fair and timely outcomes.

Skills & Requirements

Must-have

  • Strong personal and customer service abilities
  • Understanding of complaints management process
  • Experience in driving quality customer outcomes

Nice-to-have

  • Passion for delivering exceptional customer service
  • Self-motivated with independent work ability
  • Continuous improvement and risk mindset

Key Requirements

  • Previous exposure to complaints management
  • Ability to work independently

Work Rights

Not specified

Tailored Resume

Cover Letter