Sr Solutions Design Consultant

CIBC Capital Markets

Toronto, ON, CA
Competitive salary; incentive pyy available; benef...
Fully remote
8-10+ years designing applications
Contact center ip telephony expertise
Genesys verint cisco call manager knowledge
This role is responsible for leading the functional design of Contact Center systems to ensure alignment with business objectives and user needs

Job Summary

  • This role is responsible for leading the functional design of Contact Center systems to ensure alignment with business objectives and user needs.
  • The Senior Solutions Design Consultant provides senior-level technical guidance to IT management and drives innovation in technology selection.
  • CIBC offers a competitive salary, incentive pay, banking benefits, a defined benefit pension plan, and a paid day off dedicated to growth called Purpose Day.

Matching Summary

This role is responsible for leading the functional design of Contact Center systems to ensure alignment with business objectives and user needs.

Salary

Competitive salary; Incentive pay available; Benefits include pension plan and share purchase plan

Skills & Requirements

Must-have

  • 8-10+ years designing applications
  • Contact Center IP Telephony expertise
  • Genesys Verint Cisco Call Manager knowledge
  • Azure AWS Cloud platform experience
  • Oracle SQL Server database skills
  • Informatica SSIS ETL tools proficiency

Nice-to-have

  • Passion for emerging technology trends
  • Strong stakeholder management skills
  • Ability to mentor junior designers
  • Innovative problem-solving mindset
  • Digital savviness and adaptability

Key Requirements

  • Bachelor's degree in Computer Science or Technical discipline
  • 8-10+ years of experience in application design and implementation
  • Legal eligibility to work in Canada

Work Rights

Must be legally eligible to work at the location specified

Tailored Resume

Cover Letter