Director, Aws Acceleration Lead

NTT DATA

Hybrid
Itil v3 foundation certification
Minimum 2 intermediate itil certifications
Experience in service desk or noc environments
NTT DATA is seeking a Director, AWS Acceleration Lead, to spearhead innovative strategies for optimizing service operations through data analysis and team management. This hybrid position emphasizes leadership, client service orientation, and a commitment to operational excellence in a diverse and inclusive environment

Job Summary

  • This leadership role is responsible for building strategies that introduce innovation to drive optimization through identifying continual service improvement initiatives.
  • The successful candidate will focus on improving the end-user digital experience by contributing to ticket deflection and zero-touch automations.
  • NTT DATA is a global leader serving 75% of the Fortune Global 100, committed to accelerating client success through responsible innovation.

Matching Summary

Match Score: 85

NTT DATA is seeking a Director, AWS Acceleration Lead, to spearhead innovative strategies for optimizing service operations through data analysis and team management. This hybrid position emphasizes leadership, client service orientation, and a commitment to operational excellence in a diverse and inclusive environment.

Skills & Requirements

Must-have

  • ITIL v3 Foundation certification
  • Minimum 2 Intermediate ITIL certifications
  • Experience in Service Desk or NOC environments
  • Significant people management experience
  • Data-oriented approach to reporting

Nice-to-have

  • Strong client service orientation
  • Ability to work across regions and divisions
  • Excellent communication and documentation skills
  • Calm under extremely stressful situations
  • Collaborative team culture building

Key Requirements

  • Bachelor's degree in Business Management or IT
  • ITIL v3 Foundation with 2+ Intermediate certs
  • Significant IT Service Operations experience
  • Proven people management track record

Work Rights

Not specified

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