Sr Manager Customer Experience Optimization - Environmental Solutions

Republic Services Inc

Phoenix, AZ, United States
On-site
Standardized processes and tools
Performance dashboards and kpis
Root cause analysis and continuous improvement
The Senior Manager, Customer Experience Optimization - ES is responsible for building, operationalizing, and continuously improving the infrastructure that enables a world class Environmental Solutions (ES) customer experience

Job Summary

  • The Senior Manager, Customer Experience Optimization - ES is responsible for building, operationalizing, and continuously improving the infrastructure that enables a world class Environmental Solutions (ES) customer experience.
  • The incumbent develops standardized processes, tools, training, and measurement frameworks that enhance the efficiency, consistency, and effectiveness of the ES Customer Experience (CX) organization.
  • Eligible employees can elect to participate in a comprehensive benefits package including medical, dental, vision, retirement plan with company match, and paid time off.

Matching Summary

The Senior Manager, Customer Experience Optimization - ES is responsible for building, operationalizing, and continuously improving the infrastructure that enables a world class Environmental Solutions (ES) customer experience.

Skills & Requirements

Must-have

  • standardized processes and tools
  • performance dashboards and KPIs
  • root cause analysis and continuous improvement
  • cross-functional initiative leadership
  • subject matter expert for regulated waste workflows

Nice-to-have

  • foster a culture of accountability
  • drive performance improvement initiatives
  • strong executive presence and data storytelling

Key Requirements

  • 7+ years of experience in customer experience, operations, process improvement, or program management
  • Demonstrated experience leading teams
  • Experience managing cross functional initiatives
  • Experience in the hazardous waste, environmental services, or regulated waste industry - preferred
  • Lean, Six Sigma, or similar process improvement certification - preferred

Work Rights

Not specified

Tailored Resume

Cover Letter