Not specified (assumed flexible work schedules based on company culture).
Bachelor's degree in computer science or it
2+ years technical support experience
1+ years xml json csv validation
Workday Inc. is seeking a Sr Associate Technical Support Engineer for its Paradox Customer Support Team, which focuses on delivering exceptional customer service and innovative solutions. The ideal candidate will have a strong technical background with experience in troubleshooting, SQL, and APIs, and will thrive in a collaborative, customer-centric environment
Job Summary
Workday is a Fortune 500 company and leading AI platform for managing people, money, and agents.
The team provides 365-day / 24x7 coverage with flexible shift patterns to support global customers.
Roles involve investigating production issues, executing SQL queries, and partnering with Product Managers on feature gaps.
Matching Summary
Match Score: 85
Workday Inc. is seeking a Sr Associate Technical Support Engineer for its Paradox Customer Support Team, which focuses on delivering exceptional customer service and innovative solutions. The ideal candidate will have a strong technical background with experience in troubleshooting, SQL, and APIs, and will thrive in a collaborative, customer-centric environment.
Skills & Requirements
Must-have
Bachelor's degree in Computer Science or IT
2+ years technical support experience
1+ years XML JSON CSV validation
Complex SQL query writing skills
RESTful API construction experience
JIRA Microsoft Office Visual Studio Code
Nice-to-have
Experience with AWS Athena S3 Datadog
Familiarity with AI troubleshooting tools
Knowledge of LLM observability platforms
Strong asynchronous communication skills
Creative approach to problem solving
Experience with JPath JMESPath integrations
Key Requirements
Bachelor's degree in Computer Science or related field