Senior Specialist - Crm

Amaala Yacht Club

Triple Bay Marina, Saudi Arabia
On-site
Crm system maintenance
Member inquiry handling
Personalized communication campaigns
The Senior Specialist – Customer Relationship Management / Member Relations is responsible for supporting the implementation and maintenance of the CRM system and ensuring exceptional engagement and satisfaction of Amaala Yacht Club members and guests

Job Summary

  • The Senior Specialist – Customer Relationship Management / Member Relations is responsible for supporting the implementation and maintenance of the CRM system and ensuring exceptional engagement and satisfaction of Amaala Yacht Club members and guests.
  • This role bridges CRM operations, member relations, and events to deliver a seamless and personalized experience for members, including managing inquiries, supporting events, and maintaining data quality.
  • The position requires upholding the highest standards of guest service and contributing to the overall improvement of CRM tools, workflows, and member engagement strategies.

Matching Summary

The Senior Specialist – Customer Relationship Management / Member Relations is responsible for supporting the implementation and maintenance of the CRM system and ensuring exceptional engagement and satisfaction of Amaala Yacht Club members and guests.

Skills & Requirements

Must-have

  • CRM system maintenance
  • Member inquiry handling
  • Personalized communication campaigns
  • Event coordination support
  • Bilingual communication (Arabic/English)

Nice-to-have

  • Proactive and detail-oriented
  • Passion for luxury hospitality
  • Service-minded attitude
  • Positive environmental attitude

Key Requirements

  • 3-4 years of experience in CRM, guest relations, or event coordination
  • Bachelor's degree in Business Administration, Marketing, Hospitality Management, or related field
  • Experience in luxury, hospitality, or private club environment

Work Rights

Not specified

Tailored Resume

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