Customer Success Manager

Rocket Software

Base: $65,500.00 - $88,425.00; bonus/equity: not s...
**
5+ years in customer success management
Experience with gainsight and salesforce
Strong empathy for customers
** Rocket Software is seeking a Customer Success Manager to enhance customer engagement and maximize the value of their products. The ideal candidate will have over five years of experience in customer success management, particularly with Fortune 500 accounts, and should be adept in relationship building and analytics. **

Job Summary

  • We are seeking an innovative and driven Customer Success Manager to engage customers and maximize the value of their Rocket investments.
  • This role offers a strong opportunity to influence our Customer Success organization while supporting customer renewals and expansion.
  • Rocket Software is committed to creating a diverse environment and is proud to be an equal opportunity employer.

Matching Summary

Match Score: 75

** Rocket Software is seeking a Customer Success Manager to enhance customer engagement and maximize the value of their products. The ideal candidate will have over five years of experience in customer success management, particularly with Fortune 500 accounts, and should be adept in relationship building and analytics. **

Salary

Base: $65,500.00 - $88,425.00; Bonus/Equity: Not specified; Benefits: Unlimited Vacation Time, Health and Wellness coverage

Skills & Requirements

Must-have

  • 5+ years in Customer Success Management
  • Experience with Gainsight and Salesforce
  • Strong empathy for customers

Nice-to-have

  • Creative and resourceful problem solver
  • Highly collaborative team player
  • Ability to manage challenging conversations

Key Requirements

  • Demonstrated success in developing strategic customer relationships
  • Deep understanding of value drivers in recurring revenue business models

Work Rights

Not specified

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