Australian telecommunications regulations compliance
The Customer Service Operations Manager owns the end-to-end performance of Yomojo's customer service function, leading people, processes, and platforms to deliver exceptional customer experiences
Job Summary
The Customer Service Operations Manager owns the end-to-end performance of Yomojo's customer service function, leading people, processes, and platforms to deliver exceptional customer experiences.
This role blends strategic leadership with data-driven execution to ensure operational excellence, regulatory compliance, and consistently high service standards across retail and wholesale operations.
Yomojo is an ambitious challenger telco in Australia committed to simplicity, innovation, and teamwork while providing a full suite of connectivity options for residential and corporate customers.
Matching Summary
The Customer Service Operations Manager owns the end-to-end performance of Yomojo's customer service function, leading people, processes, and platforms to deliver exceptional customer experiences.
Skills & Requirements
Must-have
10 years customer service experience
5 years leadership role
Australian telecommunications regulations compliance
Workforce management and scheduling
CRM and analytics tools proficiency
Nice-to-have
Strategic planning capabilities
Process improvement mindset
Cross-functional collaboration skills
Innovation and teamwork focus
Scalable growth enablement
Key Requirements
Minimum 10 years in customer service
At least 5 years in a leadership role
Familiarity with Australian telecommunications laws