Base: $142,896.00 usd py; bonus/equity: not specif...
Manage field service operations
Customer satisfaction through quality service
Manage complex logistics for technicians
KONE is a global leader providing elevators, escalators, and automatic building doors, with a mission to improve the flow of urban life
Job Summary
KONE is a global leader providing elevators, escalators, and automatic building doors, with a mission to improve the flow of urban life.
The Key Account Supervisor is responsible for planning, managing, and controlling field service operations, acting as the first point of contact for technicians and customers.
KONE offers a competitive salary, flexible work schedule, opportunities to learn and grow, matching 401K, comprehensive health and wellness plans, and paid holidays and time off.
Matching Summary
KONE is a global leader providing elevators, escalators, and automatic building doors, with a mission to improve the flow of urban life.
Salary
Base: $142,896.00 USD per year; Bonus/Equity: Not specified; Benefits: Matching 401K, Comprehensive health and wellness plans, Paid holidays and paid time off
Skills & Requirements
Must-have
Manage field service operations
Customer satisfaction through quality service
Manage complex logistics for technicians
Leverage cruise ship industry knowledge
Resolve customer service quality complaints
Control cost at field operations
Monitor technician performance and objectives
Nice-to-have
Innovative solutions provider
Sustainability leader
Collaborative, creative, supportive environment
Passionate about safety and quality
Authentic self valued
Key Requirements
Bachelor's degree or foreign equivalent in Engineering or related field, or 7 years of experience
3 years of experience in elevator or people movement industry
Experience with marine elevator diagrams
Experience with European elevator spare parts inventory
Experience overseeing European elevator inspections
Experience with marine customers
Experience with European elevator code requirements