As a Service Owner, you'll be accountable for the quality and performance of their service, managing end-to-end services that include multiple CoTs, SaaS, Global and custom build products and channels
Job Summary
As a Service Owner, you'll be accountable for the quality and performance of their service, managing end-to-end services that include multiple CoTs, SaaS, Global and custom build products and channels.
You will bridge multidisciplinary business areas and stakeholders, ensure adherence to business processes, and act as a point of escalation for delivery teams.
This role requires strategic oversight and a commitment to continuous improvement and service quality enhancement.
Matching Summary
As a Service Owner, you'll be accountable for the quality and performance of their service, managing end-to-end services that include multiple CoTs, SaaS, Global and custom build products and channels.
Skills & Requirements
Must-have
Service Owner role
Manage end-to-end services
Stakeholder management
Budget management
Continuous improvement
Nice-to-have
Accepting Feedback
Active Listening
Embracing Change
Intellectual Curiosity
Learning Agility
Key Requirements
11+ years of experience
6+ years of relevant experience
Proven experience in service ownership
Strong understanding of SaaS, CoT, and custom-built solutions