Service Delivery Manager – Process Excellence & Continual Service Improvement
ENGGSOL PTE. LTD.
Yishun, Singapore
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Itil-based service management
Continual service improvement (csi)
Iso 9001 and iso/iec 20000 compliance
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ENGGSOL PTE. LTD. is seeking a Service Delivery Manager to oversee IT service delivery, focusing on process improvement and compliance with quality standards. The role involves managing service delivery across hybrid environments and collaborating with various teams to ensure efficiency and continual service enhancement.
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Job Summary
This role oversees end-to-end IT service delivery across infrastructure and cloud environments while driving structured process improvements.
The successful candidate will apply Six Sigma and Lean methodologies to identify process gaps and implement automation initiatives.
Key responsibilities include ensuring compliance with ISO standards and acting as the primary escalation point for service delivery issues.
Matching Summary
Match Score: 75
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ENGGSOL PTE. LTD. is seeking a Service Delivery Manager to oversee IT service delivery, focusing on process improvement and compliance with quality standards. The role involves managing service delivery across hybrid environments and collaborating with various teams to ensure efficiency and continual service enhancement.
**
Skills & Requirements
Must-have
ITIL-based service management
Continual Service Improvement (CSI)
ISO 9001 and ISO/IEC 20000 compliance
Process gap identification and optimization
Six Sigma / Lean DMAIC methodologies
SLA and KPI adherence
Nice-to-have
Government IM8 Security standard knowledge
Hybrid environment experience
Stakeholder relationship management
Data-driven insights for efficiency
Cross-functional team collaboration
Key Requirements
Experience in IT service delivery management
Knowledge of ITIL best practices
Familiarity with ISO 9001 and ISO/IEC 20000 standards