Assistant Vice President (avp), Complaints Case Inventory Management (l11)
Mysynchronycareer
Flexible (including night and rotational shifts)
Complaint case inventory management
Sla adherence
Analytical insights
The Assistant Vice President (AVP) of Complaints Case Inventory Management at Synchrony oversees complaint case management, ensuring adherence to service level agreements (SLA) and optimizing workload distribution within the Enterprise Complaints and Customer Experience organization. The role requires strong analytical skills and leadership experience, focusing on collaboration across various departments to improve operational efficiency and case handling processes
Job Summary
This role leads and is responsible for complaint case inventory management, driving adherence to SLA commitments across escalated and non-escalated referred complaints and Specialty Complaints allegations.
The AVP partners closely with Operations leaders, managers, and Quality to guarantee timely initiation of investigations, effective functional outreach, prioritized review processes, and on-time case closure.
We provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being.
Matching Summary
Match Score: 85
The Assistant Vice President (AVP) of Complaints Case Inventory Management at Synchrony oversees complaint case management, ensuring adherence to service level agreements (SLA) and optimizing workload distribution within the Enterprise Complaints and Customer Experience organization. The role requires strong analytical skills and leadership experience, focusing on collaboration across various departments to improve operational efficiency and case handling processes.