Etic, Service Delivery Manager - Manager

UNYCC

Managed services delivery oversight
Sla and ola compliance management
Financial process knowledge o2c r2r fpa
This role focuses on overseeing the operational execution and delivery of Managed Services to ensure alignment with business objectives

Job Summary

  • This role focuses on overseeing the operational execution and delivery of Managed Services to ensure alignment with business objectives.
  • The manager is accountable for SLA/OLA compliance, implementing corrective actions, and driving continuous service improvement initiatives.
  • Candidates must possess strong financial acumen including understanding of accounting principles like GAAP, IFRS, and IPSAS.

Matching Summary

This role focuses on overseeing the operational execution and delivery of Managed Services to ensure alignment with business objectives.

Skills & Requirements

Must-have

  • Managed Services delivery oversight
  • SLA and OLA compliance management
  • Financial process knowledge O2C R2R FPA
  • Accounting principles GAAP IFRS IPSAS
  • Quality reviews and audit implementation

Nice-to-have

  • Strong leadership and people management skills
  • Excellent client relationship management abilities
  • Ability to drive process improvements
  • Proficiency in SAP and Oracle systems
  • Advanced Excel skills for data analysis

Key Requirements

  • Degrees in Finance or related field preferred
  • Experience with financial processes O2C R2R FPA
  • Knowledge of ISO ITIL cloud governance standards

Work Rights

Not specified

Tailored Resume

Cover Letter