Commensurate with experience; benefits: great bene...
Customer interaction
Incident management process
Service request ownership
The Service Desk Analyst provides a single point of contact for customers enterprise wide, ensuring an excellent customer experience by providing personalized support
Job Summary
The Service Desk Analyst provides a single point of contact for customers enterprise wide, ensuring an excellent customer experience by providing personalized support.
Responsible for interacting with customers via inbound channels, providing information, solutions, and updates, and restoring normal service or providing a work-around solution as soon as possible.
The company offers comprehensive benefits including medical, dental, vision, retirement plan with employer contribution, generous paid time off, and volunteer mission trip benefits.
Matching Summary
The Service Desk Analyst provides a single point of contact for customers enterprise wide, ensuring an excellent customer experience by providing personalized support.
Salary
Commensurate with experience; Benefits: great benefits!
Skills & Requirements
Must-have
customer interaction
incident management process
service request ownership
Microsoft and Apple products
Nice-to-have
customer advocate
explain technical issues
proactive account management
mission life experience
Key Requirements
Associates degree, preferred
1-3 years of experience
CompTIA A+, HDI Support, or ACSP, preferred
Microsoft Windows, Mac OS X, iOS experience
Basic networking, cloud platforms, O365, ERP systems understanding