Customer Care Consultant

aig.my

Fluent in oral and written english
Bilingual in english and bahasa melayu/mandarin or tamil
Relevant customer service experience in contact center environment
The role involves performing voice and non-voice customer service and sales for transactions routed to the Inbound Sales & Service team

Job Summary

  • The role involves performing voice and non-voice customer service and sales for transactions routed to the Inbound Sales & Service team.
  • Candidates are expected to promote and cross-sell company products proactively to increase productivity and revenue generation.
  • AIG values in-person collaboration and asks team members to be primarily in the office to foster a supportive, connected environment.

Matching Summary

The role involves performing voice and non-voice customer service and sales for transactions routed to the Inbound Sales & Service team.

Skills & Requirements

Must-have

  • Fluent in oral and written English
  • Bilingual in English and Bahasa Melayu/Mandarin or Tamil
  • Relevant customer service experience in contact center environment

Nice-to-have

  • Certificate in General Insurance preferred
  • Health Insurance Certification would be an advantage
  • Knowledge of Call Center Systems

Key Requirements

  • Bilingual in English and Bahasa Melayu/Mandarin or Tamil
  • Certificate in General Insurance preferred
  • Health Insurance Certification advantageous

Work Rights

Not specified

Tailored Resume

Cover Letter