Customer Service Level 2 Agent

North Carolina Department of Revenue

Raleigh, North Carolina, US
Base: $45,000 - $53,000; bonus/equity: not specifi...
Hybrid
Answer incoming calls
Resolve incoming correspondence
Communicate tax laws
The North Carolina Department of Revenue is committed to excellence in tax administration, ensuring secure and efficient collection of revenue to fund vital public services

Job Summary

  • The North Carolina Department of Revenue is committed to excellence in tax administration, ensuring secure and efficient collection of revenue to fund vital public services.
  • This position assists taxpayers by providing excellent service while educating and enforcing compliance with the Revenue Laws of North Carolina.
  • The state of North Carolina offers excellent comprehensive benefits, including health insurance, retirement plans, and paid time off.

Matching Summary

The North Carolina Department of Revenue is committed to excellence in tax administration, ensuring secure and efficient collection of revenue to fund vital public services.

Salary

Base: $45,000 - $53,000; Bonus/Equity: Not specified; Benefits: Comprehensive benefits package

Skills & Requirements

Must-have

  • Answer incoming calls
  • Resolve incoming correspondence
  • Communicate tax laws
  • Computer proficiency
  • Professional behavior with irate customers

Nice-to-have

  • Serve North Carolina citizens
  • Balance professional and personal life
  • Career advancement opportunities

Key Requirements

  • Associate's degree in Business Administration, Accounting or related field
  • One year work experience
  • Equivalent combination of education and experience

Work Rights

Not specified

Tailored Resume

Cover Letter