Promotes a high-performance culture, engages and develops our employees through effective on-boarding and other peoples initiatives
Job Summary
Promotes a high-performance culture, engages and develops our employees through effective on-boarding and other peoples initiatives.
The Disputes Operations Team directly manages all disputes including card disputes and channel disputes wherein team Assess and resolve the customer disputes raised on ATM Short pay, IDM, and BPAY across BWA and CBA.
Lead and empower teams towards progress and living by CBA values, building an engaging culture.
Matching Summary
Promotes a high-performance culture, engages and develops our employees through effective on-boarding and other peoples initiatives.
Skills & Requirements
Must-have
Disputes investigation experience
Domain knowledge Dispute industry
People management experience
Operational management skills
Analytical skills
Risk Control and Management
Nice-to-have
Service-based mind-set
Customer focus
Collaboration mind-set
Can-do attitude
Detail Oriented
Key Requirements
12 to 15 years overall experience
Minimum 1-2 years people management experience
Bachelor's degree in Finance, Accounting, or Business