The Guest Service Team Leader at Pan Pacific Serviced Suites Beach Road oversees front office operations, aiming to enhance guest experiences while leading and mentoring staff. The role requires strong communication, problem-solving skills, and proficiency in property management systems
Job Summary
The Guest Service Team Leader assists the Manager in leading front office, back office, and Pacific Lounge functions while upholding company standards.
This role requires a competent working knowledge of property management systems to handle registration, cashiering, and room assignments effectively.
The incumbent is responsible for mentoring junior associates, resolving guest complaints, and ensuring high levels of service delivery.
Matching Summary
Match Score: 85
The Guest Service Team Leader at Pan Pacific Serviced Suites Beach Road oversees front office operations, aiming to enhance guest experiences while leading and mentoring staff. The role requires strong communication, problem-solving skills, and proficiency in property management systems.
Skills & Requirements
Must-have
Property Management Systems (PMS) knowledge
Front office operations management
Guest complaint resolution skills
Team mentoring and coaching abilities
Cashiering and float verification
Nice-to-have
Excellent communication and problem-solving skills