Service Unit Manager

PCCW-HKT DataCom Services Ltd

hong kong, HK, HK
On-site
Itil process framework
Service delivery
Customer needs
PCCW-HKT DataCom Services Ltd is seeking a Service Unit Manager in Hong Kong to lead service delivery teams in accordance with ITIL processes. The ideal candidate will possess extensive management experience in IT service management, with strong skills in incident and vendor management, and effective communication in both Chinese and English

Job Summary

  • Lead teams to effective service delivery based on ITIL process framework.
  • Coordinate different teams including service desk, helpdesk, infrastructure, vendors and business users for service delivery.
  • Prepare regular operation report on overall platform status (including capacity, performance, service level & etc.).

Matching Summary

Match Score: 85

PCCW-HKT DataCom Services Ltd is seeking a Service Unit Manager in Hong Kong to lead service delivery teams in accordance with ITIL processes. The ideal candidate will possess extensive management experience in IT service management, with strong skills in incident and vendor management, and effective communication in both Chinese and English.

Skills & Requirements

Must-have

  • ITIL process framework
  • service delivery
  • customer needs
  • client service quality
  • incident resolution
  • operation report preparation

Nice-to-have

  • build strong relationships
  • analytical and persuasive skills
  • influential problem-solving skills

Key Requirements

  • 8+ years relevant experience
  • 5 years managerial experience
  • ITILv4 framework experience
  • ITIL certifications must
  • Degree in Information Technology

Work Rights

Not specified

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