Product Support Specialist - Ecommerce

Cobcv

Australia
Fully remote
Technical troubleshooting expertise
Payment gateway knowledge
Api technical understanding
You will be working within our eCommerce team to be the friendly voice our business customers hear when they contact us

Job Summary

  • You will be working within our eCommerce team to be the friendly voice our business customers hear when they contact us.
  • Responsibilities include understanding eCommerce products, providing world-class customer support, and handling risk management activities.
  • The role offers flexibility to work from home or offices around Australia, with a rotating roster between 7am to 7pm Monday to Sunday.

Matching Summary

You will be working within our eCommerce team to be the friendly voice our business customers hear when they contact us.

Skills & Requirements

Must-have

  • technical troubleshooting expertise
  • payment gateway knowledge
  • API technical understanding
  • risk management activities
  • customer support experience

Nice-to-have

  • innovative thinkers
  • passion for finding solutions
  • collaboration focus
  • flexibility to work evenings and weekends

Key Requirements

  • 12 Month fixed term opportunity
  • Prior technical troubleshooting expertise
  • Experience with card issuer, financial institution, fintech or enterprise software/SaaS platform
  • High volume inquiries across multiple channels

Work Rights

Not specified

Tailored Resume

Cover Letter