German-speaking L1 Support Specialist - Night Shift

UNISYS AUSTRALIA PTY LIMITED

Monthly gross 44.200 huf cafeteria; fixed extra la...
Hybrid
German c1 language proficiency required
Minimum 2 years service desk experience
Windows os and network troubleshooting skills
The role serves as the first point of contact for end users seeking technical assistance across multiple channels including phone, web, chat, and email

Job Summary

  • The role serves as the first point of contact for end users seeking technical assistance across multiple channels including phone, web, chat, and email.
  • Employees will be responsible for managing incidents, achieving First Contact Resolution, and adhering to defined Service Level Agreements and KPIs.
  • The company offers hybrid working options, private health insurance, and unlimited access to online training tools for skill development.

Matching Summary

The role serves as the first point of contact for end users seeking technical assistance across multiple channels including phone, web, chat, and email.

Salary

Monthly gross 44.200 HUF cafeteria; Fixed extra language allowance; Private Health Insurance Premium Package after 6 months

Skills & Requirements

Must-have

  • German C1 language proficiency required
  • Minimum 2 years service desk experience
  • Windows OS and network troubleshooting skills

Nice-to-have

  • Knowledge of QSR POS/KDS systems preferred
  • Strong customer service orientation
  • Ability to multitask in fast-paced environment

Key Requirements

  • 2+ years experience in service desk role
  • English and German C1 level proficiency
  • Fundamental IT troubleshooting knowledge

Work Rights

Not specified

Tailored Resume

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