Manage a dedicated portfolio of hardship accounts, ensuring each customer receives fair, timely and tailored support in line with ING policies and regulatory requirements
Job Summary
Manage a dedicated portfolio of hardship accounts, ensuring each customer receives fair, timely and tailored support in line with ING policies and regulatory requirements.
Assess hardship applications to determine appropriate and sustainable arrangements, discussing options with customers with empathy and clarity.
Discounted ING Health Insurance, an additional Rest Day to support your wellbeing, and an IMPACT day to volunteer on approved sustainability activity are among the benefits.
Matching Summary
Manage a dedicated portfolio of hardship accounts, ensuring each customer receives fair, timely and tailored support in line with ING policies and regulatory requirements.
Skills & Requirements
Must-have
Financial hardship experience
Collections or case management
Manage high-volume portfolio
NCCP obligations understanding
Regulatory requirements knowledge
Analytical skills for assessment
Nice-to-have
Empathetic communication skills
Strong negotiation capability
Proactive and adaptable mindset
Focus on continuous improvement
Willingness to learn
Key Requirements
Strong experience in financial hardship, collections, or case management
Solid understanding of NCCP obligations
Well-developed analytical skills
Clear and empathetic communication skills
High level of organisation and attention to detail