Destination Pet is seeking a Customer Service Representative for their Montclair, NJ location, who is passionate about pets and customer service. The role involves engaging with pet owners, managing check-ins, and ensuring a welcoming environment for both pets and their families
Job Summary
We are revolutionizing the pet industry and are looking for a Customer Service Representative who can make every client feel like a VIP.
Responsibilities include welcoming pet parents, answering phones, managing check-ins/check-outs, handling payments, and responding to complaints.
Perks include Telehealth, 401k, and Pet Insurance, with pay starting at $16.00/hour plus tips.
Matching Summary
Match Score: 80
Destination Pet is seeking a Customer Service Representative for their Montclair, NJ location, who is passionate about pets and customer service. The role involves engaging with pet owners, managing check-ins, and ensuring a welcoming environment for both pets and their families.
Salary
Base: $16.00/hour; Bonus/Equity: tips; Benefits: Telehealth, 401k, Pet Insurance
Skills & Requirements
Must-have
handling phones and customers
welcoming pet parents and furry VIPs
answering phones with a smile
managing check-ins and check-outs
responding to complaints with patience
Nice-to-have
fluent in human and hound
concierge and chaos coordinator
love pets and people
make every client feel like a VIP
Key Requirements
High school diploma or equivalent
1+ year of customer service experience preferred
Availability on evenings, weekends, and holidays required