This is a high impact leadership role at the heart of our Global Digital & IT Operations, combining service excellence, financial governance, ITLT process maturity, and stakeholder trust
Job Summary
This is a high impact leadership role at the heart of our Global Digital & IT Operations, combining service excellence, financial governance, ITLT process maturity, and stakeholder trust.
Oversee the performance management of Digital & IT Operations, representing over half of the organization’s total IT spending.
We are committed to creating a workplace where everyone feels heard, valued, and supported; where we embrace “The Real Us”.
Matching Summary
This is a high impact leadership role at the heart of our Global Digital & IT Operations, combining service excellence, financial governance, ITLT process maturity, and stakeholder trust.
Skills & Requirements
Must-have
IT service operations performance
IT financial management
ITIL service management frameworks
IT service catalogue management
cross-domain performance analysis
Digital & IT Operations transformation
Nice-to-have
human-centric leadership
collaboration and excellence
FinOps & GreenOps culture
business-oriented mindset
end-user experience focus
Key Requirements
Solid experience in IT operations
Strong understanding of IT financial management
Good knowledge of IT service management frameworks