Customer Service Representative I

Mass General Brigham Incorporated

Somerville, MA, United States
Base: $17.71 - $25.28phly; bonus/equity: not speci...
Fully remote
Epic billing systems knowledge
Medical billing and insurance processing expertise
Hipaa privacy guidelines compliance
Mass General Brigham Incorporated is seeking a Customer Service Representative I to support their Patient Billing Solutions team. This fully remote role involves responding to patient inquiries regarding billing, insurance, and account resolution while ensuring excellent customer service

Job Summary

  • The role involves reviewing and resolving guarantor account balances through various contact methods including phone, email, and secure Epic in-basket requests.
  • Staff must possess broad knowledge of medical billing, insurance processing, and specific Epic modules like HB Resolute and PB Resolute to address complex patient inquiries.
  • Employees are expected to maintain high standards of professional conduct while adhering to MGB policies and providing excellent customer service to enhance the patient experience.

Matching Summary

Match Score: 85

Mass General Brigham Incorporated is seeking a Customer Service Representative I to support their Patient Billing Solutions team. This fully remote role involves responding to patient inquiries regarding billing, insurance, and account resolution while ensuring excellent customer service.

Salary

Base: $17.71 - $25.28/Hourly; Bonus/Equity: Not specified; Benefits: Comprehensive benefits, career advancement opportunities, differentials, premiums, and bonuses available

Skills & Requirements

Must-have

  • Epic billing systems knowledge
  • Medical billing and insurance processing expertise
  • HIPAA Privacy guidelines compliance
  • High volume call center experience
  • Patient account resolution skills

Nice-to-have

  • Strong problem-solving abilities
  • Collaborative team environment attitude
  • Professional communication skills
  • Independent work capability
  • Financial assistance policy knowledge

Key Requirements

  • High School diploma or GED equivalent required
  • 1-3 years relevant healthcare customer service or collections experience desired
  • Associates Degree preferred but not required

Work Rights

Not specified

Tailored Resume

Cover Letter