Telephone Operator

Sofitel Sydney Wentworth

6th of October City, Egypt
On-site
Answer incoming calls promptly
Operate telephone switchboard system
Handle emergency calls procedures
The role involves answering incoming calls promptly and directing them to appropriate hotel departments or guests

Job Summary

  • The role involves answering incoming calls promptly and directing them to appropriate hotel departments or guests.
  • Candidates must operate the hotel's telephone switchboard while maintaining a professional demeanor at all times.
  • The position requires handling emergency calls and resolving telephone-related issues efficiently for guests.

Matching Summary

The role involves answering incoming calls promptly and directing them to appropriate hotel departments or guests.

Skills & Requirements

Must-have

  • Answer incoming calls promptly
  • Operate telephone switchboard system
  • Handle emergency calls procedures
  • Maintain accurate call records
  • Provide excellent customer service

Nice-to-have

  • Ability to remain calm under pressure
  • Strong listening and interpersonal skills
  • Fluency in English language
  • Experience in similar hospitality role
  • Basic computer skills proficiency

Key Requirements

  • Bachelor's degree in hospitality or equivalent
  • Previous experience in similar role preferred
  • Fluency in English required

Work Rights

Not specified

Tailored Resume

Cover Letter