This is a high-impact, cross-functional role that blends rigorous research, data analysis, and program execution, acting as the bridge between product innovation and customer realization
Job Summary
This is a high-impact, cross-functional role that blends rigorous research, data analysis, and program execution, acting as the bridge between product innovation and customer realization.
You will lead deep-dive research into stalled implementations to categorize common "failure modes" and design programmatic interventions to solve them at scale.
The role aims to move adoption strategy from relying solely on CSMs to utilizing data-backed recommendations that inform digital channels and scaled programs.
Matching Summary
This is a high-impact, cross-functional role that blends rigorous research, data analysis, and program execution, acting as the bridge between product innovation and customer realization.
Skills & Requirements
Must-have
Platform Adoption Strategy
Customer Realization
Research and Data Analysis
Scalable Program Design
Cross-functional Collaboration
Product Roadmap Analysis
Nice-to-have
Passion for AI and Innovation
Agentic Era Transformation
Data-Backed Playbooks
Customer Outcome Measurement
Digital Guidance Translation
Key Requirements
8+ years in Management Consulting, Strategy, or Customer Success