Etic, Oci Technical Support Engineer - Senior Associate
PwC Belgium Tax News
Not specified (assumed flexible based on industry standards).
L2/l3 cloud support activities
Itil incident problem change management
Iaas paas infrastructure experience
PwC Belgium is seeking a Senior Associate for the role of Oci Technical Support Engineer, focusing on L2/L3 cloud support within an ITIL-aligned managed services framework. The ideal candidate will have experience in incident, problem, and change management, with strong communication skills and a background in cloud infrastructure
Job Summary
The role involves delivering advanced cloud services and ensuring operational excellence across multiple client environments.
Candidates must handle escalated incidents, lead root cause analysis, and execute changes following ITIL-aligned processes.
Proficiency in both English and Arabic is required for effective communication with clients and internal teams.
Matching Summary
Match Score: 85
PwC Belgium is seeking a Senior Associate for the role of Oci Technical Support Engineer, focusing on L2/L3 cloud support within an ITIL-aligned managed services framework. The ideal candidate will have experience in incident, problem, and change management, with strong communication skills and a background in cloud infrastructure.
Skills & Requirements
Must-have
L2/L3 cloud support activities
ITIL incident problem change management
IaaS PaaS infrastructure experience
Terraform Ansible automation tools
English and Arabic language proficiency
Nice-to-have
DevOps CI/CD pipeline familiarity
Strong analytical critical thinking skills
Managed services environment experience
Excellent client communication skills
Key Requirements
Bachelor's degree in Computer Science or related field
4-7 years of cloud environment experience
Required Cloud Architect Professional or Operations certification
Desired ITIL Foundation or Intermediate certification