Customer Success Manager, Financial Services

AlphaSense

New York, United States
Base: $80,000 - $95,000 usd; bonus/equity: perform...
On-site
2-4 years customer success experience
Saas client-facing role background
Data-driven decision making skills
The Customer Success Manager role is central to ensuring clients realize measurable outcomes from their investment in the AlphaSense platform

Job Summary

  • The Customer Success Manager role is central to ensuring clients realize measurable outcomes from their investment in the AlphaSense platform.
  • CSMs partner with Account Managers to optimize the customer journey by focusing on strong product adoption and engagement.
  • The team helps organizations uncover new use cases, accelerate adoption, and sustain long-term growth through close client engagement.

Matching Summary

The Customer Success Manager role is central to ensuring clients realize measurable outcomes from their investment in the AlphaSense platform.

Salary

Base: $80,000 - $95,000 USD; Bonus/Equity: Performance-based bonus and equity offered; Benefits: Generous benefits program included

Skills & Requirements

Must-have

  • 2-4 years customer success experience
  • SaaS client-facing role background
  • Data-driven decision making skills
  • Strong communication and collaboration
  • Ability to work in NYC office

Nice-to-have

  • Financial services industry knowledge
  • Consultative professional mindset
  • Proactive and curious attitude
  • Experience with AI-driven platforms
  • Track record of driving business outcomes

Key Requirements

  • 2-4+ years in Customer Success or Account Management
  • Client-facing SaaS role experience required
  • Must be able to work in NYC office 1x per week

Work Rights

Not specified

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