Bilingual Rental Housing Customer Service Representative
Leidos UK
Albuquerque, NM, US
Base: $18.50 - $21.00 ph; bonus/equity: not specif...
Bilingual english and spanish verbal and written
Two years property management experience
One year contact center or telephone experience
This role supports the US Department of Housing and Urban Development by assisting renters, tenants, and property managers with rental needs
Job Summary
This role supports the US Department of Housing and Urban Development by assisting renters, tenants, and property managers with rental needs.
Employees will field phone calls regarding multifamily rental assistance requests and provide resources to customers using standard operating procedures.
The position offers competitive benefits including up to 15 days of paid time off in the first year and access to medical insurance on day one.
Matching Summary
This role supports the US Department of Housing and Urban Development by assisting renters, tenants, and property managers with rental needs.
Salary
Base: $18.50 - $21.00 per hour; Bonus/Equity: Not specified; Benefits: PTO up to 15 days; Medical & dental insurance; 401K; Life insurance
Skills & Requirements
Must-have
Bilingual English and Spanish verbal and written
Two years property management experience
One year contact center or telephone experience
40 words per minute keyboarding proficiency
MS Office Outlook Word Teams navigation
Nice-to-have
HUD-subsidized multifamily apartment experience
Public housing sector knowledge
Omnichannel call center background
Strong time management skills
Dependable work ethic
Key Requirements
High School diploma or GED certificate
Ability to obtain Public Trust Security clearance
Minimum two years property management experience
Minimum one year contact center experience
9:35 am – 6:05 pm MT schedule availability
Work Rights
Must be eligible for Public Trust Security clearance including credit check and background investigation