The Sr IT Service Delivery Engineer will be responsible for ensuring reliable technology operations in Costa Rica manufacturing sites and managing infrastructure and application support services
Job Summary
The Sr IT Service Delivery Engineer will be responsible for ensuring reliable technology operations in Costa Rica manufacturing sites and managing infrastructure and application support services.
Johnson & Johnson provides an inclusive work environment respecting diversity and dignity, focused on healthcare innovation to improve patient wellness.
The role involves leading projects using Agile methodologies, supporting audit and compliance, and partnering with engineering and automation teams.
Matching Summary
The Sr IT Service Delivery Engineer will be responsible for ensuring reliable technology operations in Costa Rica manufacturing sites and managing infrastructure and application support services.
Skills & Requirements
Must-have
IT infrastructure delivery and support
Application development lifecycle management
Operational technology cost knowledge
Incident and SLA management
Agile methodology for implementation
End-to-end business unit technology ownership
Nice-to-have
Lean and Six Sigma experience
Experience with remote teams
Strong negotiating and interpersonal skills
Business process mapping
Ability to influence and motivate teams
Knowledge of digital, data and analytics trends
Key Requirements
Bachelor’s Degree in Computer Science or similar
4-6 years of relevant experience
4+ years experience in manufacturing or Make areas preferred
Knowledge of pharmaceutical and medical devices industry preferred
Experience with IT cybersecurity strategy implementation
Experience working across multiple organizational levels