Business Analyst – Salesforce (service Cloud & Fsl) Abb Robotics
ABB UK
Poland
Salesforce crm
Service cloud
Field service lightning
Join our Salesforce Robotics IS team as a Business Analyst and play a key role in shaping the future of Service Cloud and Field Service Lightning (FSL) in our global Salesforce CRM
Job Summary
Join our Salesforce Robotics IS team as a Business Analyst and play a key role in shaping the future of Service Cloud and Field Service Lightning (FSL) in our global Salesforce CRM.
Translate business requirements into bulletproof technical specs – data models, process flows, and configurations that scale globally in our Salesforce CRM.
At ABB Robotics, you’ll be part of a global leader in automation and innovation, working with cutting-edge technologies and visionary teams.
Matching Summary
Join our Salesforce Robotics IS team as a Business Analyst and play a key role in shaping the future of Service Cloud and Field Service Lightning (FSL) in our global Salesforce CRM.
Skills & Requirements
Must-have
Salesforce CRM
Service Cloud
Field Service Lightning
global scale implementation
process mapping tools
Agile methodologies
Nice-to-have
analytical thinking
problem-solving skills
stakeholder influence
multicultural teams
adapt solutions
Key Requirements
6+ years Business or Functional Analyst in Salesforce CRM
Hands-on in Service Cloud and Field Service Lightning
Proven track record designing and implementing FSL solutions at global scale
Service Cloud Consultant and/or Field Service Consultant certifications
Proficiency in process mapping tools such as Visio