Call Center Representative - Roadside Assistance

Auto Club Enterprises

Base: $18.85ph; bonus/equity: 10% weekend differen...
Fully remote
Prior customer service experience required
High school diploma or ged equivalent
Ethernet internet connection with 25mbps download
This role serves as the first point of contact for AAA members facing roadside emergencies, ensuring their immediate safety and satisfaction

Job Summary

  • This role serves as the first point of contact for AAA members facing roadside emergencies, ensuring their immediate safety and satisfaction.
  • The position offers a starting pay of $18.85 per hour with scheduled increases based on tenure and performance incentives available after six months.
  • Employees work remotely from a dedicated quiet workspace equipped with company-provided hardware and partial internet reimbursement.

Matching Summary

This role serves as the first point of contact for AAA members facing roadside emergencies, ensuring their immediate safety and satisfaction.

Salary

Base: $18.85/hour; Bonus/Equity: 10% weekend differential ($20.74/hr) plus $1.00 bilingual premium; Benefits: Health, dental, vision, 401(k), pension, tuition assistance

Skills & Requirements

Must-have

  • Prior customer service experience required
  • High school diploma or GED equivalent
  • Ethernet internet connection with 25mbps download
  • Ability to talk and type simultaneously
  • Comprehensive knowledge of maps and GPS systems

Nice-to-have

  • Bilingual fluency in English and Spanish
  • Previous call center experience preferred
  • Empathy for members in distress situations
  • Proficiency in Microsoft Teams and Outlook

Key Requirements

  • High School diploma or GED
  • Prior customer service experience
  • Dedicated remote workspace setup
  • Ethernet connectivity requirement

Work Rights

Not specified

Tailored Resume

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