Service Experience Manager

Rolls-Royce Group

Krakow, Poland
2d onsite
Service design leadership
User experience strategy
Experience analytics implementation
As a Service Experience Manager, you will define and orchestrate the end-to-end experience strategy across Rolls-Royce GBS

Job Summary

  • As a Service Experience Manager, you will define and orchestrate the end-to-end experience strategy across Rolls-Royce GBS.
  • You will implement experience analytics to measure satisfaction and user effort, ensuring a consistent and value-driven experience.
  • Join a company committed to innovation and high-performance culture, offering a hybrid work model and additional benefits.

Matching Summary

As a Service Experience Manager, you will define and orchestrate the end-to-end experience strategy across Rolls-Royce GBS.

Skills & Requirements

Must-have

  • Service Design leadership
  • User Experience strategy
  • Experience analytics implementation

Nice-to-have

  • Agile delivery integration
  • AI-driven experience tools
  • Cross-functional collaboration

Key Requirements

  • 5+ years in Service Design
  • Experience with ServiceNow
  • Proven track record in digital transformation

Work Rights

Not specified

Tailored Resume

Cover Letter