Field Support Engineer Ii

Carl Zeiss Pty Ltd

Bay Area, California, US
Base: $35.00 - $44.00ph; bonus/equity: performance...
Diagnose and repair designated products
Preventative maintenance, installations, upgrades
Customer visit scheduling and verification
As a Field Support Engineer II, you will play a vital role in Medical Device Field Service Repair, diagnosing and repairing designated products within an assigned service territory

Job Summary

  • As a Field Support Engineer II, you will play a vital role in Medical Device Field Service Repair, diagnosing and repairing designated products within an assigned service territory.
  • The role involves scheduling customer visits, completing daily field service reports, maintaining spare parts inventory, and supporting revenue growth through service agreement promotion.
  • ZEISS offers a comprehensive benefits package including medical, vision, dental, 401k matching, employee assistance programs, and paid time off.

Matching Summary

As a Field Support Engineer II, you will play a vital role in Medical Device Field Service Repair, diagnosing and repairing designated products within an assigned service territory.

Salary

Base: $35.00 - $44.00/hour; Bonus/Equity: Performance Bonus eligible; Benefits: Medical, Vision, Dental, 401k Matching, EAP, PTO

Skills & Requirements

Must-have

  • Diagnose and repair designated products
  • Preventative maintenance, installations, upgrades
  • Customer visit scheduling and verification
  • Daily field service reporting
  • Maintain spare parts inventory
  • Promote service agreement retention
  • Professional customer interface

Nice-to-have

  • Instruct customers on operation
  • Support trade show equipment needs
  • Adapt to fast-paced environments
  • Contribute to sustainable future solutions

Key Requirements

  • Minimum 3 years related experience
  • BS in Electronics, Engineering, or Computer Technology preferred
  • A+ and Net+ certification preferred
  • Ability to think through difficult customer issues
  • Self-directed and able to work independently
  • Good verbal and written communication skills
  • Strong computer skills
  • Ability to pass required training
  • Multiple project and time management skills

Work Rights

Not specified

Tailored Resume

Cover Letter