Customer Service Lead

Island Trees Veterinary Hospital

Portsmouth, NH, United States
Base: up to $22 ph; bonus/equity: bonus pyy opport...
Exceptional client service
Team supervision and operational support
Answer phone calls and emails promptly
This leadership role blends exceptional client service with team supervision and operational support

Job Summary

  • This leadership role blends exceptional client service with team supervision and operational support.
  • We offer a competitive compensation and benefits package including pay up to $22 per hour, bonus pay opportunities, medical, dental & vision insurance, 401(k) with matching options, paid time off, CE allowance, employee pet discounts, life insurance, and flexible scheduling options.
  • Our goal is to ensure that every client and patient experiences warmth, empathy, and excellence at every visit.

Matching Summary

This leadership role blends exceptional client service with team supervision and operational support.

Salary

Base: Up to $22 per hour; Bonus/Equity: Bonus pay opportunities; Benefits: Medical, Dental & Vision Insurance, 401(k) with matching options, Paid Time Off, CE Allowance, Employee Pet Discounts, Life Insurance

Skills & Requirements

Must-have

  • Exceptional client service
  • Team supervision and operational support
  • Answer phone calls and emails promptly
  • Maintain accurate electronic medical records
  • Process billing transactions
  • Strong verbal and written communication skills

Nice-to-have

  • Teaching and mentoring others
  • Bringing positivity and accountability
  • Building long-term relationships
  • Fostering a culture of accountability
  • Motivated, energetic, compassionate

Key Requirements

  • High school diploma (required)
  • Minimum 3 years of customer service experience
  • At least 1 year of veterinary experience
  • 1–2 years of leadership or supervisory experience

Work Rights

Not specified

Tailored Resume

Cover Letter