Customer Solutions Associate

Finastra

Not specified; not specified; benefits include unl...
Hybrid
Bachelor's or master's degree in business or finance
1-2 years experience in dispute management or otc
Proficiency with excel and power bi for data analysis
Finastra is seeking a Customer Solutions Associate to support dispute resolution and escalation management within the Order-to-Cash function. This position is suited for early-career professionals who are detail-oriented and eager to develop analytical and communication skills in a hybrid work environment

Job Summary

  • This role supports the dispute resolution and escalation management process within the Order-to-Cash function at a global financial services software leader.
  • The position offers unlimited vacation, hybrid working arrangements, and access to confidential therapy through an Employee Assistance Program.
  • Candidates will collaborate with internal teams including Sales and Legal to perform root cause analysis and ensure timely case resolution.

Matching Summary

Match Score: 85

Finastra is seeking a Customer Solutions Associate to support dispute resolution and escalation management within the Order-to-Cash function. This position is suited for early-career professionals who are detail-oriented and eager to develop analytical and communication skills in a hybrid work environment.

Salary

Not specified; Not specified; Benefits include unlimited vacation, hybrid work, and medical insurance

Skills & Requirements

Must-have

  • Bachelor's or Master's degree in Business or Finance
  • 1-2 years experience in dispute management or OTC
  • Proficiency with Excel and Power BI for data analysis

Nice-to-have

  • Strong analytical and communication skills
  • Detail-oriented mindset for case handling
  • Eagerness to learn and improve processes

Key Requirements

  • Bachelor's/Master's degree in Business, Finance, or Accounting
  • 1-2 years of experience in customer service or collections
  • Experience with dispute management or Order-to-Cash processes

Work Rights

Not specified

Tailored Resume

Cover Letter