Senior / Guest Service Assistant

VILLAGE HOTEL KATONG

Singapore, Singapore
Not specified
Courteous service delivery
Guest complaint handling
Collaboration with concierge and reception
The Village Hotel Katong is seeking a Senior/Guest Service Assistant to enhance guest experiences by addressing inquiries and complaints with efficiency and courtesy. The role requires strong communication skills and a service-oriented attitude, along with the ability to collaborate with various hotel departments

Job Summary

  • The role involves working closely with the Assistant Manager to provide courteous services and efficiently respond to guest inquiries.
  • Employees will collaborate with Concierge and Reception teams to manage guest arrivals, departures, and long-staying guest assistance.
  • Benefits include Medical coverage, Flexi leave, Birthday Leave & Vouchers, Annual Health Screening, and Insurance Coverage.

Matching Summary

Match Score: 85

The Village Hotel Katong is seeking a Senior/Guest Service Assistant to enhance guest experiences by addressing inquiries and complaints with efficiency and courtesy. The role requires strong communication skills and a service-oriented attitude, along with the ability to collaborate with various hotel departments.

Skills & Requirements

Must-have

  • Courteous service delivery
  • Guest complaint handling
  • Collaboration with concierge and reception
  • Rotating shift availability
  • Weekend and public holiday work

Nice-to-have

  • Friendly and service-oriented attitude
  • Good communication skills
  • Team player mindset
  • Professional appearance
  • Positive work attitude

Key Requirements

  • Minimum Secondary school education or equivalent
  • Willingness to work rotating shifts
  • Availability for weekends and public holidays

Work Rights

Not specified

Tailored Resume

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